If you should experience a problem, question or concern, please contact us immediately.   If for any reason you are not satisfied with a product, please contact us before sending the item back.  Since we deal with several sources, we will need to send you proper instructions on how and where to return the item(s).  We guarantee that all products you buy are free of defects or you may return it immediately for a new replacement.  Products normally deliver 10-15days depending on product availability unless specified.   Shipping is provided by Fedex or UPS for delivery of certain items.  If your item was damaged during shipment, please contact us and we will send proper instructions on how to file a claim.  If you are not satisfied with your item, you may return it to us within a period of 30 days.  Shipping cost is non-refundable for undelivered, unclaimed, returned and refused packages, unless we made an error.  When returning an item, please make sure to use all the original packaging wherein the shipment has come to you, with all accessories and owners manual.  Do not write, stick, or glue anything on the product package that can damage the package.  You can include a separate letter to explain your returning reason with a reference to the RMA number.  There will be a 50% restocking fee in non-damaged items that are returned in damaged package.   Please be aware that  used products are non-refundable and not returnable.